Working for Denver Water offers a rewarding and comprehensive employment experience marked by exceptional benefits and a strong organizational culture. Employees enjoy a robust 401(k) plan with employer contributions, a secure pension fund to support long-term financial well-being, and high-quality benefits that include a generous PTO package as well as medical, dental, and vision coverage.
At the heart of Denver Water’s workplace are its core values: vision, integrity, passion, excellence, and respect. These principles guide every aspect of the organization, fostering a collaborative and purpose-driven environment where employees are empowered to make a meaningful impact on the community and the future of water sustainability.
Position Summary
Under general supervision, the Claims Administrator is responsible for managing Denver Water’s general liability, auto, and voluntary claim programs. This role ensures compliance with legal requirements and Board policies while administering consistent loss management practices. The position serves as the primary point of contact for claimants and coordinates restoration efforts with contractors.
Essential Duties and Responsibilities:
- Administer General Liability, Auto, and Voluntary Claim Programs in accordance with legal standards and Board Policy.
- Manage claim intake, tracking, and maintenance from start to finish, ensuring data integrity and adherence to retention policies.
- Conduct comprehensive claim investigations by gathering data from multiple internal and external sources.
- Collaborate with Safety, Customer Care, Operations, Legal, and Finance teams to ensure accurate and consistent claim handling.
- Serve as the primary liaison for cross-sectional communication during investigations.
- Maintain detailed documentation and ensure compliance with organizational policies and applicable regulations.
- Respond to CORA requests, collect all relevant information for Information Governance and Legal review.
- Navigate the claims process with the third-party administrator.
- Coordinate restoration efforts with designated contractors.
- Negotiate settlements within authorized limits with claimants.
- Review estimates, invoices, and other statements of loss for accuracy.
- Provide payment recommendations to Office of General Counsel.
- Provide loss control and claim improvement recommendations to Executive Staff.
- Provide summary updates toBoardas part of the Risk Management Program as required.
- Respond to and perform duties on an on-call basis.
- Perform related work as required.
Location of Position
Onsite or Hybrid
Hiring Range: $89,682 - $101,640 annually
Full Pay Range: $79,068 - $120,289 annually
Position Minimum Requirements
Education and Experience:
- Bachelor degree from an accredited college or university in Risk Management, Business Management, or a related field.
- Minimum 4 years of related work experience.
- Any equivalent combination of certifications, education, or experience that provides the required skills, knowledge, and abilities for the position.
Licenses, Registration, and Certifications:
- Must be able to possess and maintain a valid Class ‘R’ Colorado driver’s license and have a satisfactory driving record at time of hire.
- ARM or AIN-C certifications preferred.
Preferred Skills & Competencies:
- Customer Service
- Business Writing
- Presentation
- Data Analysis
- Organizational Skills
- Time Management
- Thoroughness
- Collaboration Skills
- Communication Proficiency
- Flexibility
An offer of employment may be contingent upon satisfactory results of a post-offer drug test and alcohol. Denver Water tests for the following: amphetamines, cocaine, marijuana (THC), opiates, and phencyclidine (PCP). A strength test may also be conducted due to the physical requirements of the position. This strength test may include lifting, pushing, and pulling various amounts of weight as well as crouching, squatting, and lifting one’s own body weight from various positions. If the position is deemed safety-sensitive or requires a CDL, you will be placed on the random drug and alcohol testing list, which means you may be tested if your name is selected while employed at Denver Water.
Applicants for employment at Denver Water must be authorized to work in the U.S. Denver Water will not sponsor or take over sponsorship of an employment visa.
Contact Us
Denver Water is committed to creating a diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Applications will be accepted until a sufficient number is received. Denver Water reserves the right to either close or extend a posting.
We are committed to the health and well-being of our employees. Smoking, including e-cigarettes, is prohibited on all Denver Water properties.
Denver Water is an Equal Opportunity Employer. We are dedicated to building a culturally diverse workforce. We encourage applications from women, People of Color, veterans, and people with disabilities.
Anthony Harper
1600 W. 12th Ave.
Denver, CO. 80204-3412
EOE/MF
